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FAQ

Frequently Asked Questions

 

 

Care of garments

For items made of cotton we recommend hand washing gently and lying flat to dry. We also recommend hand washing and lying flat to dry for all our knitwear pieces and garments with handcrafted details and embroidery.  Please follow all instructions on individual clothing labels

 

Delivery / Returns information 

United kingdom & Ireland

 

  • For all uk orders shipping is charged at £3.99
  • Delivery will take approximately 3-5 working days with Royal Mail First Class.
  • Orders to Ireland are charged at £3.99 with First Class mail and take 3-5 working days.
  • Orders to Europe are charged at £9.99
  • International orders to the rest of the world are charged at £13.99
  • If you need your items quicker – please drop us an email to: Rashidaandnoah@yahoo.com and we will let you know the cost.

 

* We cannot combine shipping costs for multiple orders, modify or cancel any orders once they have been submitted. However, unwanted items can be returned once they are received if they meet our return conditions. You can read about our return policy.

 

International Orders:

All international orders outside the UK with the exception of IRELAND are considered final sale and are not eligible for returns or exchanges.

Covid 19 & Shipping:

 We are closely monitoring the current global crisis and the subsequent shipping procedures.  Royal Mail are carrying out deliveries to most countries and are delivering within approximately 14 days.  You may find that at times your order is slower to get to you than they usually would be. We would like to thank you for your understanding and patience at this difficult time.

 

Shipping 

  • Please note you may be liable for local sales taxes or import duties that may be payable on your order. Please check your local information.
  • Please allow 7-14 days for your order to arrive. However, be aware that things can take a little longer during these times.
  • We cannot combine shipping costs for multiple orders, modify or cancel any orders once they have been submitted so please make sure to double check that all the details are correct before submitting an order. All international orders are final sale and not eligible for returns at this time.

 

Frequently Asked Questions

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.

Share details about your shipping policies, item returns, or customer service.